If you take the time to listen to any discussion on the use of the Internet you always here how low-cost tools to enable your small business to compete and face to face with large companies that compete with you.
You do not have a chance to compete with these large companies if the service is first class. This is not a technical issue. This question to ensure that customers and responded to respectfully in a timely manner .. This is to ensure that your employees know how to listen to our customers and treat them as they valued clients.
On the assumption that your culture of service first class, you can take advantage of technology to help you and then take things to another level.
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